Thank you for visiting and shopping at www.thecrockeryhut.com. The terms and conditions that constitute our Shipping Policy are as follows:
Domestic Shipping PolicyShipment processing time All orders are processed within 2-3 business days. Orders are not dispatched or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow for a few additional days in transit prior to delivery. If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or be caused at other times due to unforeseen circumstances. We do our best to provide timely delivery to all our customers. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has been shipped. The email will include your tracking number(s) which is activated within 24 hours of dispatch. Customs, Duties and Taxes www.thecrockeryhut.comis not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages In case your order is damaged during transit, kindly email us at [email protected] within the first 24 hours of receiving the item. Please include a photo of the damaged product(s) along with your email. Unfortunately, we cannot entertain emails or photos sent more than a day after the product has been delivered.
International Shipping PolicyIf you wish to order from outside India, special delivery and handling fees will be applicable. In such a case please email us directly at [email protected] to place an order or to make inquiries.
Exchange Policy - Returns and Refunds:We do not offer returns, exchanges or refunds for any order. In case you have received a damaged item, you can send us a photo of the product(s) [email protected] within 24 hours of receiving your order. We will review the case and replace the damaged item if necessary.
As a child, I remember being fascinated by my mother’s lavish dinner parties. Full of amazing food and perfectly matched tableware and presentation, these dinners were a promise of enjoyment and camaraderie for guests. From this fascination came the germ of an idea which eventually became The Crockery Hut. I’m always inspired, not only by my mother’s fabulous collection of crockery, but by the four cities that I grew up in. The colours and bohemian vibes of Mumbai where I was born; the timeless charm of Antwerp where I grew up; the modern multiculturalism of London where I studied; and the electric energy of Hong Kong where I live now. The Crockery Hut distills the mood of these cities into a perfect capsule that represents my passion, creativity and love for travel. Our products come from all over the world and each country influences the crockery we source from there. That is why, our collection is diverse and unique. In our collection you’ll find exquisite lacquered trays made in Vietnam that draw on the nation’s beautiful history of intricate lacquer design. From Japan, we bring pottery created by the most skilled craftsmen who pour their energy into creating timeless one-of-a-kind designs. Our glassware comes straight from the studios of Italian glassblowers who have perfected their craft to create stunning drinkware. The Crockery Hut’s products are made all over the world, but no matter the source, we remain committed to providing high-quality products made by talented artisans. The Crockery Hut is not for everyone. You have to be a little bold, a little adventurous and occasionally eccentric to understand the love we put into every item. If you love travel and new experiences, if you share my passion for design and my love for entertaining, and if -like me- you want every dining experience to be special and memorable, then the Crockery Hut is for you! Let every meal be an expression of who you are. Welcome to my world!